tag:status.maxxton.com,2005:/historyMaxxton Status - Incident History2024-03-29T04:54:42+01:00Maxxtontag:status.maxxton.com,2005:Incident/202742552024-03-16T07:00:56+01:002024-03-16T07:00:56+01:00Maintenance<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>02:03</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>02:02</var> CET</small><br><strong>Scheduled</strong> - Google is currently performing their routine maintenance upgrades. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting several times.</p>tag:status.maxxton.com,2005:Incident/202518022024-03-15T06:00:56+01:002024-03-15T06:00:56+01:00Maintenance<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>02:06</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>02:05</var> CET</small><br><strong>Scheduled</strong> - Google is currently performing their routine maintenance upgrades. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting several times.</p>tag:status.maxxton.com,2005:Incident/202388592024-03-14T07:00:56+01:002024-03-14T07:00:56+01:00Maintenance<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>02:04</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>02:03</var> CET</small><br><strong>Scheduled</strong> - Google is currently performing their routine maintenance upgrades. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting several times.</p>tag:status.maxxton.com,2005:Incident/202388602024-03-14T06:00:56+01:002024-03-14T06:00:56+01:00Maintenance<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>02:04</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>02:03</var> CET</small><br><strong>Scheduled</strong> - Google is currently performing their routine maintenance upgrades. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting several times.</p>tag:status.maxxton.com,2005:Incident/202205372024-03-12T06:00:56+01:002024-03-12T06:00:56+01:00Maintenance<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>02:33</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>02:32</var> CET</small><br><strong>Scheduled</strong> - Google is currently performing their routine maintenance upgrades. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting several times.</p>tag:status.maxxton.com,2005:Incident/201980352024-03-09T06:00:56+01:002024-03-09T06:00:56+01:00Maintenance<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>02:04</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>02:03</var> CET</small><br><strong>Scheduled</strong> - Google is currently performing their routine maintenance upgrades. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting several times.</p>tag:status.maxxton.com,2005:Incident/200437992024-02-22T07:00:56+01:002024-02-22T07:00:56+01:00Maintenance<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>03:32</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>03:30</var> CET</small><br><strong>Scheduled</strong> - Google is currently performing their routine maintenance upgrades. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting several times.</p>tag:status.maxxton.com,2005:Incident/200253322024-02-20T07:00:58+01:002024-02-20T07:00:58+01:00Maintenance<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>03:06</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>03:05</var> CET</small><br><strong>Scheduled</strong> - Google is currently performing their routine maintenance upgrades. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting several times.</p>tag:status.maxxton.com,2005:Incident/200102862024-02-18T06:00:58+01:002024-02-18T06:00:58+01:00Maintenance<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>02:07</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>02:06</var> CET</small><br><strong>Scheduled</strong> - Google is currently performing their routine maintenance upgrades. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting several times.</p>tag:status.maxxton.com,2005:Incident/199712202024-02-13T06:00:57+01:002024-02-13T06:00:57+01:00Maintenance<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>02:07</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>02:06</var> CET</small><br><strong>Scheduled</strong> - Google is currently performing their routine maintenance upgrades. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting several times.</p>tag:status.maxxton.com,2005:Incident/199174672024-02-06T06:00:53+01:002024-02-06T06:00:53+01:00Maintenance<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>02:07</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>02:06</var> CET</small><br><strong>Scheduled</strong> - Google is currently performing their routine maintenance upgrades. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting several times.</p>tag:status.maxxton.com,2005:Incident/198976922024-02-03T07:00:49+01:002024-02-03T07:00:49+01:00Maintenance<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>02:04</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>02:02</var> CET</small><br><strong>Scheduled</strong> - Google is currently performing their routine maintenance upgrades. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting several times.</p>tag:status.maxxton.com,2005:Incident/198894372024-02-02T06:00:54+01:002024-02-02T06:00:54+01:00Maintenance<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>02:07</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>02:06</var> CET</small><br><strong>Scheduled</strong> - Google is currently performing their routine maintenance upgrades. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting several times.</p>tag:status.maxxton.com,2005:Incident/198571412024-01-29T14:50:05+01:002024-01-29T14:50:05+01:00Degrade in performance for search actions inside Maxxton Software<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>14:50</var> CET</small><br><strong>Resolved</strong> - The search performance is back to normal. We will plan a maintenance moment, outside office hours, to scale up this part of the platform soon.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>14:10</var> CET</small><br><strong>Identified</strong> - We're currently experiencing a performance issue in some of the search functionalities in Maxxton Software. We are mitigating the impact and will keep this page up to date.</p>tag:status.maxxton.com,2005:Incident/198046642024-01-23T14:11:02+01:002024-01-23T14:11:02+01:00Degraded performance on Maxxton Software<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>14:11</var> CET</small><br><strong>Resolved</strong> - We are closing this incident as all systems have remained stable since the last update. Our investigation is still ongoing, and a comprehensive Postmortem will be conducted internally. We sincerely apologize for any inconvenience this may have caused</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>13:07</var> CET</small><br><strong>Monitoring</strong> - The system recovered and has been working since 12:44. We experienced a huge load on our database without having a clear root cause yet. We took several measures to reduce the impact on the database which seemed to have resolved the issue.<br /><br />We are monitoring at high priority and are investigating the root cause.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>12:28</var> CET</small><br><strong>Update</strong> - The load went with ups and downs but it's currently unstable. We're searching for the cause of it with all priority.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>11:51</var> CET</small><br><strong>Investigating</strong> - We see a drop in performance overall Maxxton Software and are investigating the issue. More updates soon.</p>tag:status.maxxton.com,2005:Incident/197216792024-01-17T07:00:44+01:002024-01-17T07:00:44+01:00Database maintenance<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>23:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>09:34</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing maintenance on our databases. Not for all clients, those impacted are informed. All services will be unavailable, worst case until 7:00 AM.</p>tag:status.maxxton.com,2005:Incident/196519052024-01-09T06:00:21+01:002024-01-09T06:00:21+01:00Maintenance<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>02:08</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>02:06</var> CET</small><br><strong>Scheduled</strong> - Google is currently performing their routine maintenance upgrades. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting several times.</p>tag:status.maxxton.com,2005:Incident/194459802023-12-15T08:09:25+01:002023-12-15T08:09:25+01:00Authentication issues with Maxxton Software<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>08:09</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>07:57</var> CET</small><br><strong>Monitoring</strong> - We found the problem and solved it now. We will investigate further why this happened and how to prevent this in future. Apologies for the short disturbance.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>07:44</var> CET</small><br><strong>Investigating</strong> - We are currently experiencing login issues into Maxxton Software. We're investigating the root cause and will update you soon.</p>tag:status.maxxton.com,2005:Incident/193612202023-12-07T06:00:09+01:002023-12-07T06:00:09+01:00Maintenance<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>02:08</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>02:07</var> CET</small><br><strong>Scheduled</strong> - Google is currently performing their routine maintenance upgrades. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting several times.</p>tag:status.maxxton.com,2005:Incident/191253482023-11-15T10:50:19+01:002023-11-15T10:50:19+01:00Missing styling on webpages<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>10:50</var> CET</small><br><strong>Resolved</strong> - We are closing the incident, all still looks okay. We are not happy with this issue and are taking measures to prevent this in the future.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>10:10</var> CET</small><br><strong>Monitoring</strong> - The issue is resolved. We are monitoring this closely. The issue was located in the Google CDN configuration, we are improving our monitoring for this specific CDN feature.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>09:22</var> CET</small><br><strong>Identified</strong> - We are currently facing an issue with websites using the Web Manager. Those websites miss parts of the stylesheets and don't look too well. We know what the problem is and are working on a solution.</p>tag:status.maxxton.com,2005:Incident/191090052023-11-14T07:29:52+01:002023-11-14T07:29:52+01:00Maintenance<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>07:29</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>06:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>17:14</var> CET</small><br><strong>Scheduled</strong> - We will perform routine maintenance. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting.</p>tag:status.maxxton.com,2005:Incident/190797262023-11-10T06:01:24+01:002023-11-10T06:01:24+01:00Maintenance<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>06:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>02:36</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>02:35</var> CET</small><br><strong>Scheduled</strong> - Google is currently performing their routine maintenance upgrades. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting several times.</p>tag:status.maxxton.com,2005:Incident/190462612023-11-07T19:49:34+01:002023-11-07T19:49:34+01:00Issue while opening email attachments in existing bookings<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>19:49</var> CET</small><br><strong>Resolved</strong> - All paused emails are processed now, the data looks good to us. We will create a Security Postmortem as a follow-up for this incident. We are closing this issue now. Our sincere apologies for the trouble this caused.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>18:16</var> CET</small><br><strong>Monitoring</strong> - The solution has been implemented and is under testing. We are enabling emails again in phases, so we can monitor the progress and result. Within roughly an hour all should be back to normal.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>17:01</var> CET</small><br><strong>Update</strong> - We found the root cause and solved this, it is currently under testing and will soon move to production. After that, we will perform another round of testing, remove the incorrect data and enable the emails again. The emails that were kept on hold for the last hours, will be sent with some delay.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>16:09</var> CET</small><br><strong>Identified</strong> - We performed an initial investigation. So far we are almost certain that no incorrect emails are sent out. If you have examples, please share them with our Customer Success team.<br />We will keep the emails disabled till we have more information.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>15:10</var> CET</small><br><strong>Investigating</strong> - We are experiencing a serious issue where incorrect attachments are shown within the Reservation Manager. This is our highest priority. For the short term, we are disabling all emails and investigating the root cause.</p>tag:status.maxxton.com,2005:Incident/190425802023-11-07T09:43:53+01:002023-11-07T09:43:53+01:00Issue with sending emails from the Notification Manager<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>09:43</var> CET</small><br><strong>Resolved</strong> - This week we will keep monitoring it closely, the current releases of our products contain significant changes in this area. For now we will close this incident.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>08:15</var> CET</small><br><strong>Monitoring</strong> - We have implemented a solution, quicker than expected, and are monitoring the result. All failed emails are currently being retried following a backoff policy. This means, that the older the email, the (bit) longer it can take.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>07:46</var> CET</small><br><strong>Identified</strong> - We currently face an issue which blocks emails from being sent out. The cause is known, and we are working on a solution. This is expected in roughly one to two hours.<br />All failed emails will be resent once the solution is in place.</p>tag:status.maxxton.com,2005:Incident/189950782023-11-02T07:00:33+01:002023-11-02T07:00:33+01:00Maintenance<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>02:08</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>02:07</var> CET</small><br><strong>Scheduled</strong> - Google is currently performing their routine maintenance upgrades. This involves important platform updates. This entitles moving our applications over all nodes in the clusters which can cause some slowness due to services restarting several times.</p>