All Systems Operational

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Do you experience any troubles? Check the information here or email us at support@maxxton.com or use our ticket system at https://support.maxxton.com.

Uptime over the past 90 days. View historical uptime.
Maxxton Software Operational
90 days ago
99.7 % uptime
Today
API Operational
90 days ago
99.7 % uptime
Today
Web Manager Operational
90 days ago
99.75 % uptime
Today
Integrations Operational
Operations App Operational
90 days ago
99.75 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Maxxton Software Response times
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Maxxton Software Throughput
API Response times
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API Throughput

Jul 29, 2026

No incidents reported today.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

Database issues for a small selection of clients
Resolved - We will close this incident now. A Postmortem will be created including a further research.
Jul 22, 07:39 CEST
Monitoring - The problem is resolved. We are doing preventive restarts of the software now but that has no impact for users.
Jul 22, 07:11 CEST
Identified - We are still investigating, though the issue is in an Oracle listener on that specific database. Updates soon.
Jul 22, 06:55 CEST
Investigating - We are facing issues on one of the database instances this morning. It only impacts a part of the clients. Our Oracle partner is working on it. More updates as soon as possible.
Jul 22, 06:15 CEST

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

Database performance for one of the databases
Resolved - We will close the incident again. All is calm after mitigating actions on the database instance. This is not a day to repeat.
Jul 16, 20:00 CEST
Monitoring - The system is calm again, we're monitoring and checking all metrics.
Jul 16, 19:24 CEST
Investigating - We are currently facing performance issues in one of the production databases. This only impacts a part of our client base and seems to be something hanging since the outage of this morning. Our engineers are looking into it with high priority.
Jul 16, 18:55 CEST
Database outage
Resolved - We are closing this incident now after thorough monitoring the platform. All is healthy and stable currently. Our work continues with a Postmortem and further mitigation actions for the future.
Our sincere apologies for the inconvenience.
Jul 16, 10:07 CEST
Monitoring - All environments are back online. We are still doing an overall control check and doing preventive restarts, though this should not impact your work any longer.
Jul 16, 08:19 CEST
Update - In the meantime, Google restored the processes in the Netherlands. Since this is our preferred and most performant option, we chose to go back to this option. Currently, a part of the environments is back online, we're working on the remaining. Feel free to keep trying, it won't harm.
Jul 16, 08:03 CEST
Update - Failover to our backup datacenter is in progress. Two of the three core components have now successfully switched over. The remaining component requires careful synchronization and validation to ensure data integrity, so the recovery is taking longer than we would like.

Our team is fully focused on completing the failover and restoring service, with the goal of recovering before the start of the European business morning. We appreciate your patience and will provide another update as soon as we have meaningful progress to share.
Jul 16, 07:08 CEST
Update - Following the power and cooling incident at our primary datacenter, we are initiating a failover to our backup datacenter. Our teams are actively executing the recovery plan to restore database availability and application services. We will continue to provide updates as the failover progresses.
Jul 16, 05:32 CEST
Identified - We have identified the root cause of the outage as an infrastructure issue involving power and cooling at the datacenter hosting our database servers. This has affected application availability and performance. We are working closely with our infrastructure provider to restore normal service.
Jul 16, 04:23 CEST
Investigating - We are investigating an issue affecting our database infrastructure.
Jul 16, 04:00 CEST

Jul 15, 2026

Issues with payment registrations
Resolved - We will close the incident now, no more issues have been noticed. We found the root cause of the errors and are investigating further how this happened and how we can prevent it.
Jul 15, 12:09 CEST
Monitoring - Currently, the situation is back to normal, however we haven't found the actual cause yet. We continue our investigation.
Jul 15, 09:18 CEST
Investigating - We are investigating error logs in the platform, concentrated around (cash) payments. We tried to mitigate the impact till now without success. More updates as soon as possible.
Jul 15, 08:44 CEST
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